Wood Refinishing
Whilst we endeavour to colour match to existing woodwork an exact match cannot be guaranteed.
We cannot guarantee to match sheen level to existing sheen.
On occasions when the work process begins, problems may appear with previous finishes which could not be foreseen. This will be discussed with the customer. If significant changes have to be made, extra charges may apply
Leather Repairs
Whilst we endeavour to colour and grain match to existing leather, due to the nature of the product we cannot guarantee an exact match
Upholstery
Prices quoted are for recovering. The replacement of springs and cushion inserts will be replaced as deemed necessary and extra charges may apply.
Deposits
A deposit may be applied once the quote has been accepted.
Lein
All goods remain the property of H&Y until payment has been received in full
Delivery
Wood restoration work takes approximately 4-8 weeks to repair/restore. Upholstery/leather restoration 5-10 weeks, recaning up to 3 months. Times may vary depending on workload and whether parts or specialist services are required
Payment
Goods must be paid for in full at time of delivery or beforehand. We accept payment by debit card or cash. Credit cards will carry a 2.5% surcharge. We are no longer able to accept cheques. Prices quoted are subject to VAT at the current rate
Guarantee
All work is given a 6-month guarantee
Storage
If furniture has to be stored due to the customer being unable to accept delivery, we will charge for this service and items stored are done so at the owners’ risk.
Uncollected Items
If we have been unable to make contact by phone or email or post we will dispose of any uncollected/undelivered items.
On-Site work
The householder or a representative of the householder (aged over 18) must be present on our arrival, unless agreed in previous communication. We reserve the right to charge an abortive call charge if the householder (or representative) is not available
Waste Material
We are unable to dispose of any waste materials, packaging etc
Minimum Charge
Our minimum charge is £95.00 (inclusive of VAT)
